Frequently Asked Questions
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WHAT LOCATIONS DO YOU SERVICE?
We are based in Brisbane, Queensland. We can service all locations in South East Queensland.
WHAT EVENTS DO YOU DO?
We can do any event! Birthday parties, corporate events, weddings, anniversaries, baby showers - you name it, we do it!
IS THERE A MINIMUM ORDER SIZE?
Some services attract a minimum order. Please contact us today for a quote!
ARE WAITSTAFF RSA CERTIFIED?
They sure are. It is our requirement that all event staff are RSA certified.
Brisbane Event and Waitstaff Hire practices responsible service of alcohol. Guests may be refused service at the sole of Brisbane Event and Waitstaff Hire team members.
Failure to comply with responsible service of alcohol arrangements and refusal of directions may result in hire and services being terminated immediately, and forfeit of any remaining funds paid for services.
Brisbane Event and Waitstaff hire has the right to ask for relevant proof of age identification to ensure the service of alcohol is provided to those 18 and above only.
HOW DO I PLACE AN ORDER?
Send us an email today and we will get back to you as soon as possible with a quote.
DO I NEED TO MAKE A RESERVATION?
Absolutely! If you don't make a booking then the items that you want will not be held for you and other clients will be able to hire them.
WHAT IS YOUR CHANGE POLICY?
We ask that you please choose wisely as we only offer change of orders up to 1 week after your booking deposit is paid due to loss of opportunity.
WHAT IS YOUR CANCELLATION POLICY?
Cancelled bookings up to a 48-hour period from the event date incur a non-refundable charge of deposits paid.
Bookings cancelled within a 48-hour period incur a 100% cancellation fee.
WHAT ARE YOUR PAYMENT POLICIES?
We require a 50% booking deposit to secure your hire items with the final payment to be made at least 72 hours prior to your event.
WHAT HAPPENS IF SOMETHING GETS BROKEN/DAMAGED OR UNRETURNED?
If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days.
If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.
DO YOU OFFER DELIVERY?
Yes we do. Please contact us for a delivery estimate.
DO I HAVE TO WASH DISHES AND GLASSES AFTER I USE THEM?
Glasses do not have to be washed. Just rinse and return to crate unless they have been used in relation to food.
All items that have been used in relation to food must be washed prior to return. We will not except items if they have not been washed.
Cleaning fees are charged. If items are soiled or dirtied excessively, additional fees will apply.
WHAT ARE YOUR TERMS AND CONDITIONS?
You can view our Terms and Conditions here.